Frequently Asked Questions

Are your herbs organic and non-GMO?

Yes, we only purchase quality non-GMO organic from suppliers that are verified. We take wellness very seriously and we think that includes quality organic herbs. Also just genuinely curious, if it is not organic then what is it -and- why should we put it in our bodies?

Returns & Exchanges

We do not do returns or exchanges.

Refunds

We generally do not provide refunds. Refunds are addressed on a case by case basis.

Order and Shipping Information

We process and ship orders generally 7 - 9 days after purchase. If there is a problem or delay then we will email you to clarify or confirm, so please be sure to monitor your email and junk folder.

  • HOW WE SHIP WITHIN THE U.S.: orders are shipped via UPS, FedEx or US Postal ground service unless otherwise requested. We send all packages by services with a tracking number and this tracking number is shared with you after your order is dropped off at the post office, UPS or FedEx.

  • EXPEDITED SHIPPING: we do not generally do expedited shipping, but you are free to contact us, and we can update you on whether we can accommodate your request.

  • ADD-ONS: We are generally not able to accept add-ons or changes once an order has been placed, but please feel free to contact us and we can try to work with you as best as possible.

If you have any questions or requests about shipping and timing, please feel free to email us.

Lost or Stolen Packages

For suspected lost or stolen packages confirmed to be delivered to the address entered for an order, we will provide delivery confirmation to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate. If further steps are needed, we will make our best effort to provide additional support and information as needed.

Misdelivered or Returned to Sender Packages

We are not responsible for incorrectly entered shipping information. Please check to make sure your shipping information is correct before you submit your order.

If your package is returned as undeliverable, we will email you a shipping invoice with the additional postage cost to reship your order.